{"xsrfToken":"976c3415-6a5f-4d7d-a3dd-85ce252c2bc7_bb21643f2ba973d983e36679d154c9e7322d06a6_lout","branding":{"id":"5","key":"reg","name":"Asfalis Warranty Support","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/1","theme":{"headerBGColor":"#2aa1d8","headerLinkColor":"#ffffff","headerLinkHoverColor":"#1c5873","headerLinkHoverBGColor":"#1c5873","headerBadgeColor":"#1c5873"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"},"ja-JP":{"helpCenterTitle":"ヘルプセンター へようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"5","key":"reg","projectId":10004,"serviceDeskId":5,"name":"Asfalis Warranty Support","description":"<p>For help Downloading our App, Registering your Product or Making a Claim, CLICK HERE</p>","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":true,"reqTypes":[{"id":"27","name":"Incorrect Details Entered","descriptionHtml":"<p>We're sorry you are having an issue. Please complete the form below so that we can help. Be as specific as possible.</p>","callToAction":"Incorrect Details Entered","introHtml":"<p>Click Here to get some help</p>","icon":10483,"iconUrl":"https://asfaliswarranty.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10483","groups":[14,13],"key":""},{"id":"38","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"","icon":10458,"iconUrl":"https://asfaliswarranty.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[],"key":""},{"id":"30","name":"Difficulty with the Screen Test","descriptionHtml":"<p>We're sorry you are having an issue. Please complete the form below so that we can help. Be as specific as possible.</p>","callToAction":"Difficulty with the Screen Test","introHtml":"<p>Click Here to get some help</p>","icon":10471,"iconUrl":"https://asfaliswarranty.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10471","groups":[14],"key":""},{"id":"28","name":"Difficulty Downloading?","descriptionHtml":"<p>We're sorry you are having an issue. Please complete the form below so that we can help. Be as specific as possible.</p>","callToAction":"Difficulty Downloading?","introHtml":"<p>Click Here to get some help</p>","icon":10471,"iconUrl":"https://asfaliswarranty.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10471","groups":[14],"key":""},{"id":"29","name":"Difficulty Entering Data?","descriptionHtml":"<p>We're sorry you are having an issue. Please complete the form below so that we can help. Be as specific as possible.</p>","callToAction":"Difficulty Entering Data?","introHtml":"<p>Click Here to get some help</p>","icon":10471,"iconUrl":"https://asfaliswarranty.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10471","groups":[14],"key":""},{"id":"31","name":"Receiving an Error Message?","descriptionHtml":"<p>We're sorry you are having an issue. Please complete the form below so that we can help. Be as specific as possible.</p>","callToAction":"Receiving an Error Message?","introHtml":"<p>Click Here to get some help</p>","icon":10508,"iconUrl":"https://asfaliswarranty.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[14],"key":""},{"id":"32","name":"Question about our Products","descriptionHtml":"<p>We're happy to answer your questions, please complete the form below.</p>","callToAction":"Question about our Products","introHtml":"<p>Click Here to ask</p>","icon":10491,"iconUrl":"https://asfaliswarranty.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[15],"key":""},{"id":"26","name":"Invalid Warranty Activation Code","descriptionHtml":"<p>We're sorry you are having an issue. Please complete the form below so that we can help. Be as specific as possible.</p>","callToAction":"Invalid Warranty Activation Code","introHtml":"<p>Click Here to get some help</p>","icon":10504,"iconUrl":"https://asfaliswarranty.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[14,13],"key":""},{"id":"33","name":"Question about Registration","descriptionHtml":"<p>We're happy to answer your questions, please complete the form below.</p>","callToAction":"Question about Registration","introHtml":"<p>Click Here to ask</p>","icon":10491,"iconUrl":"https://asfaliswarranty.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[15],"key":""},{"id":"34","name":"Question about our Mobile App","descriptionHtml":"<p>We're happy to answer your questions, please complete the form below.</p>","callToAction":"Question about our Mobile App","introHtml":"<p>Click Here to ask</p>","icon":10491,"iconUrl":"https://asfaliswarranty.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[15],"key":""},{"id":"35","name":"Question about our Warranty","descriptionHtml":"<p>We're happy to answer your questions, please complete the form below.</p>","callToAction":"Question about our Warranty","introHtml":"<p>Click Here to ask</p>","icon":10491,"iconUrl":"https://asfaliswarranty.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[15],"key":""},{"id":"36","name":"Question about anything else","descriptionHtml":"<p>We're happy to answer your questions, please complete the form below.</p>","callToAction":"Question about anything else","introHtml":"<p>Click Here to ask</p>","icon":10491,"iconUrl":"https://asfaliswarranty.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[15],"key":""},{"id":"58","name":"Make a Claim","descriptionHtml":"","callToAction":"Make a Claim","introHtml":"<p>CLICK HERE to Start a Claim</p>","icon":10484,"iconUrl":"https://asfaliswarranty.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10484","groups":[23],"key":""}],"reqGroups":[{"id":13,"name":"Help with Registration"},{"id":14,"name":"Help with our Mobile App"},{"id":15,"name":"Questions"},{"id":23,"name":"Start a Claim"}],"orderMapping":{"14":[28,26,29,30,27,31],"13":[26,27],"23":[58],"15":[32,33,34,35,36]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PPG","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":58,"projectId":10004,"form":{"name":"Make a Claim","descriptionHtml":"","callToAction":"Make a Claim","intro":"<p>CLICK HERE to Start a Claim</p>","instructions":"","icon":10484,"iconUrl":"https://asfaliswarranty.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10484","key":""},"fields":[{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false},{"fieldType":"text","fieldId":"customfield_10129","fieldConfigId":"10232","label":"Contract Ref","description":"Please enter your 16 digit Contract Reference Number","descriptionHtml":"<p>Please enter your 16 digit Contract Reference Number</p>","required":true,"displayed":true},{"fieldType":"date","fieldId":"customfield_10161","fieldConfigId":"10290","label":"Claim Incident Date","description":"Please tell us the date of the incident","descriptionHtml":"<p>Please tell us the date of the incident</p>","required":true,"displayed":true},{"fieldType":"cascadingselect","fieldId":"customfield_10140","fieldConfigId":"10261","label":"Ticket Category","description":"","descriptionHtml":"","required":false,"displayed":false,"values":[{"value":"10225","label":"Registration","selected":false,"children":[{"value":"10228","label":"Invalid Warranty Activation Code","selected":false,"children":[]},{"value":"10229","label":"Incorrect Details Entered","selected":false,"children":[]}]},{"value":"10226","label":"Mobile App","selected":false,"children":[{"value":"10230","label":"Difficulty Downloading","selected":false,"children":[]},{"value":"10231","label":"Invalid Warranty Activation Code","selected":false,"children":[]},{"value":"10232","label":"Difficulty Entering Data","selected":false,"children":[]},{"value":"10233","label":"Difficulty with Screen Test","selected":false,"children":[]},{"value":"10234","label":"Incorrect Details Entered","selected":false,"children":[]},{"value":"10235","label":"Receiving an Error Message","selected":false,"children":[]}]},{"value":"10227","label":"Question","selected":false,"children":[{"value":"10236","label":"Product","selected":false,"children":[]},{"value":"10237","label":"Registration","selected":false,"children":[]},{"value":"10238","label":"Mobile App","selected":false,"children":[]},{"value":"10239","label":"Warranty","selected":false,"children":[]},{"value":"10240","label":"Other","selected":false,"children":[]}]},{"value":"10354","label":"Claim","selected":false,"children":[{"value":"10356","label":"Claim","selected":false,"children":[]}]}]},{"fieldType":"text","fieldId":"customfield_10166","fieldConfigId":"10297","label":"Location of incident","description":"Please tell us where the incident happened","descriptionHtml":"<p>Please tell us where the incident happened</p>","required":true,"displayed":true},{"fieldType":"textarea","fieldId":"customfield_10165","fieldConfigId":"10296","label":"Description of damage and how it occurred","description":"Please give a description of the damage to your device and how it happened","descriptionHtml":"<p>Please give a description of the damage to your device and how it happened</p>","required":true,"displayed":true},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please attach an image clearly showing the damage to your device","descriptionHtml":"<p>Please attach an image clearly showing the damage to your device</p>","required":true,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/58","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/58","calendarParams":{"firstDay":0,"date":"2020-10-22T06:51:53+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":true,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYjAzMDliZi04MTg0LTQ2MDAtODU1OC0zYmJhMWNhYjRmZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2MDMzNDcxMTMsIm5iZiI6MTYwMzM0NTg1M30.O3UFQlDeShHCNRRH3FILhWM3EgI2dM3irqLAWFiedLw","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"bb0309bf-8184-4600-8558-3bba1cab4fd4","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=asfaliswarranty","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"976c3415-6a5f-4d7d-a3dd-85ce252c2bc7_bb21643f2ba973d983e36679d154c9e7322d06a6_lout","baseUrl":"https://asfaliswarranty.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"bb0309bf-8184-4600-8558-3bba1cab4fd4","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}