Jira Service Management

{"xsrfToken":"16b3743fb8c860f9a019d6b042591fd94cb583b9_lout","branding":{"id":"5","key":"reg","name":"Asfalis Customer Support","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/2","theme":{"headerBGColor":"#282d3c","headerLinkColor":"#ffffff","headerLinkHoverColor":"#464d61","headerLinkHoverBGColor":"#464d61","headerBadgeColor":"#464d61"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/130088dd-ed84-4248-8999-fb81f4783da9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYjAzMDliZi04MTg0LTQ2MDAtODU1OC0zYmJhMWNhYjRmZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEzMDA4OGRkLWVkODQtNDI0OC04OTk5LWZiODFmNDc4M2RhOSI6WyJyZWFkIl19LCJleHAiOjE3MzI0MTk3MTcsIm5iZiI6MTczMjQxOTExN30.K51UWNTnjxoGHRnTbY18y6gVOxR8gkgm3wCgIo98-vs&client=bb0309bf-8184-4600-8558-3bba1cab4fd4&mode=fit","logoId":"130088dd-ed84-4248-8999-fb81f4783da9","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Asfalis Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Customer Support Opening Hours","userInitialAnnouncementMessageWiki":"09:00 to 17:30 (Monday - Friday) GMT","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Asfalis Help Center","sharedPortalName":"Help Center","announcementHeader":"Customer Support Opening Hours","announcementMessage":"09:00 to 17:30 (Monday - Friday) GMT","localeDisplayName":"English (United States)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"fr-FR":{"localeDisplayName":"French (France)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"ja-JP":{"helpCenterTitle":"ヘルプセンターへようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#282d3c","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"5","key":"reg","projectId":10004,"serviceDeskId":5,"name":"Asfalis Customer Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":true,"reqTypes":[{"id":"28","name":"Difficulty Downloading?","descriptionHtml":"We're sorry you are having an issue. Please complete the form below so that we can help. Be as specific as possible.","callToAction":"Difficulty Downloading?","introHtml":"Click Here to get some help","icon":10471,"iconUrl":"https://asfaliswarranty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[14],"key":""},{"id":"29","name":"Difficulty Entering Data?","descriptionHtml":"We're sorry you are having an issue. Please complete the form below so that we can help. Be as specific as possible.","callToAction":"Difficulty Entering Data?","introHtml":"Click Here to get some help","icon":10471,"iconUrl":"https://asfaliswarranty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[14],"key":""},{"id":"30","name":"Difficulty with the Screen Test","descriptionHtml":"We're sorry you are having an issue. Please complete the form below so that we can help. Be as specific as possible.","callToAction":"Difficulty with the Screen Test","introHtml":"Click Here to get some help","icon":10471,"iconUrl":"https://asfaliswarranty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[14],"key":""},{"id":"27","name":"Incorrect Details Entered","descriptionHtml":"We're sorry you are having an issue. Please complete the form below so that we can help. Be as specific as possible.","callToAction":"Incorrect Details Entered","introHtml":"Click Here to get some help","icon":10483,"iconUrl":"https://asfaliswarranty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[14,13],"key":""},{"id":"26","name":"Invalid Registration PIN","descriptionHtml":"We're sorry you are having an issue. Please complete the form below so that we can help. Be as specific as possible.","callToAction":"Invalid Registration PIN","introHtml":"Click Here to get some help","icon":10504,"iconUrl":"https://asfaliswarranty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[14,13],"key":""},{"id":"58","name":"Make a Claim","descriptionHtml":"Please ensure you use your Registered Email Address when claiming","callToAction":"Make a Claim","introHtml":"CLICK HERE to Start a Claim","icon":10484,"iconUrl":"https://asfaliswarranty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[23],"key":""},{"id":"36","name":"Question about anything else","descriptionHtml":"We're happy to answer your questions, please complete the form below.","callToAction":"Question about anything else","introHtml":"Click Here to ask","icon":10491,"iconUrl":"https://asfaliswarranty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[15],"key":""},{"id":"34","name":"Question about our Mobile App","descriptionHtml":"We're happy to answer your questions, please complete the form below.","callToAction":"Question about our Mobile App","introHtml":"Click Here to ask","icon":10491,"iconUrl":"https://asfaliswarranty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[15],"key":""},{"id":"35","name":"Question about our Product Performance Guarantee","descriptionHtml":"We're happy to answer your questions, please complete the form below.","callToAction":"Question about our Product Performance Guarantee","introHtml":"Click Here to ask","icon":10491,"iconUrl":"https://asfaliswarranty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[15],"key":""},{"id":"32","name":"Question about our Products","descriptionHtml":"We're happy to answer your questions, please complete the form below.","callToAction":"Question about our Products","introHtml":"Click Here to ask","icon":10491,"iconUrl":"https://asfaliswarranty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[15],"key":""},{"id":"33","name":"Question about Registration","descriptionHtml":"We're happy to answer your questions, please complete the form below.","callToAction":"Question about Registration","introHtml":"Click Here to ask","icon":10491,"iconUrl":"https://asfaliswarranty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[15],"key":""},{"id":"31","name":"Receiving an Error Message?","descriptionHtml":"We're sorry you are having an issue. Please complete the form below so that we can help. Be as specific as possible.","callToAction":"Receiving an Error Message?","introHtml":"Click Here to get some help","icon":10508,"iconUrl":"https://asfaliswarranty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[14],"key":""},{"id":"38","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"","icon":10458,"iconUrl":"https://asfaliswarranty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"94","name":"Emailed Request","descriptionHtml":"","callToAction":"Emailed Request","introHtml":"","icon":10639,"iconUrl":"https://asfaliswarranty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10639","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"Help with Registration"},{"id":14,"name":"Help with our Mobile App"},{"id":15,"name":"Questions"},{"id":23,"name":"Start a Claim"}],"orderMapping":{"14":[28,26,29,30,27,31],"13":[26,27],"23":[58],"15":[32,33,34,35,36]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PPG","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYjAzMDliZi04MTg0LTQ2MDAtODU1OC0zYmJhMWNhYjRmZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzI0MjAzMTcsIm5iZiI6MTczMjQxOTExN30.plCSJMgCq7bqIhAVnQqo1CNbEHd37_RdUffT8-ojkxI","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"bb0309bf-8184-4600-8558-3bba1cab4fd4","tokenDurationInMins":20}},"reqCreate":{"id":58,"projectId":10004,"form":{"name":"Make a Claim","descriptionHtml":"Please ensure you use your Registered Email Address when claiming","callToAction":"Make a Claim","intro":"CLICK HERE to Start a Claim","instructions":"Please ensure you use your Registered Email Address when claiming","icon":10484,"iconUrl":"https://asfaliswarranty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10129","fieldConfigId":"10232","label":"Registration PIN","description":"Please enter your 16 digit Registration PIN. This can be found in your Activation Email.","descriptionHtml":"Please enter your 16 digit Registration PIN. This can be found in your Activation Email.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["CLAIM START"]},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10161","fieldConfigId":"10290","label":"Claim Incident Date","description":"Please tell us the date of the incident","descriptionHtml":"Please tell us the date of the incident","required":true,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10140","fieldConfigId":"10261","label":"Ticket Category","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10354","10356"],"values":[{"value":"10225","label":"Registration","selected":false,"children":[{"value":"10228","label":"Invalid Warranty Activation Code","selected":false,"children":[]},{"value":"10229","label":"Incorrect Details Entered","selected":false,"children":[]}]},{"value":"10226","label":"Mobile App","selected":false,"children":[{"value":"10230","label":"Difficulty Downloading","selected":false,"children":[]},{"value":"10231","label":"Invalid Warranty Activation Code","selected":false,"children":[]},{"value":"10232","label":"Difficulty Entering Data","selected":false,"children":[]},{"value":"10233","label":"Difficulty with Screen Test","selected":false,"children":[]},{"value":"10234","label":"Incorrect Details Entered","selected":false,"children":[]},{"value":"10235","label":"Receiving an Error Message","selected":false,"children":[]}]},{"value":"10227","label":"Question","selected":false,"children":[{"value":"10236","label":"Product","selected":false,"children":[]},{"value":"10237","label":"Registration","selected":false,"children":[]},{"value":"10238","label":"Mobile App","selected":false,"children":[]},{"value":"10239","label":"Warranty","selected":false,"children":[]},{"value":"10240","label":"Other","selected":false,"children":[]}]},{"value":"10354","label":"Claim","selected":false,"children":[{"value":"10356","label":"Claim","selected":false,"children":[]}]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10166","fieldConfigId":"10297","label":"Location of incident","description":"Please tell us where the incident happened","descriptionHtml":"Please tell us where the incident happened","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10165","fieldConfigId":"10296","label":"Description of damage and how it occurred","description":"Please give a description of the damage to your device and how it happened","descriptionHtml":"Please give a description of the damage to your device and how it happened","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please attach an image clearly showing the damage to your device","descriptionHtml":"Please attach an image clearly showing the damage to your device","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/58","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/58","calendarParams":{"firstDay":0,"date":"2024-11-24T03:31:57+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":true,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYjAzMDliZi04MTg0LTQ2MDAtODU1OC0zYmJhMWNhYjRmZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzI0MjAzMTcsIm5iZiI6MTczMjQxOTExN30.plCSJMgCq7bqIhAVnQqo1CNbEHd37_RdUffT8-ojkxI","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"bb0309bf-8184-4600-8558-3bba1cab4fd4","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}