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Difficulty Entering Data?

We're sorry you are having an issue. Please complete the form below so that we can help. Be as specific as possible.

Required fields are marked with an asterisk*

Please enter your 16 digit Registration PIN

Please tell us if you are using a smartphone or pad/tablet

Please tell us the Make/Manufacturer of the device you are having an issue with

If possible, please tell us the model of your device, i.e. iPhone 8, S8, S9, S10

Please tell us about your issue. Be as specific as possible

Drag and drop files, paste screenshots, or browse

If possible, please attach a screenshot showing the issue

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